Ordering Information

Ordering Online

Can I cancel an order once it has been placed?

You cannot cancel your submitted order through our website. Please call our customer service department at 847-357-0700. Have your order number ready to expedite your request. If you get our voicemail in the evening or on the weekend, please leave a message and we will get back to you as soon as possible. You can also email your request to customerservice@usaweld.com; include your order number and daytime telephone number.

Do I have to pay sales tax?
Sales tax applies to orders shipping to Illinois, Indiana, Michigan, and Wisconsin. Canadian orders will be charged the appropriate provincial tax.

How do I check the status of my web order?
The best way to check the status of your order is to call customer service at 847-357-0700. As soon as your order leaves our warehouse, we send an email with your tracking information. You can use that information to track your order with FedEx, UPS, USPS, or with the freight carrier.

What do I do if I forgot my password?
Click on the My Account link in the upper right-hand corner of the screen and click on the I Forgot My Password feature.

What payment methods do you accept?
Discover, MasterCard, and Visa Credit Cards, Debit Cards with the Visa or MasterCard logos, and PayPal.

For international orders, we prefer PayPal or wire transfer. Please call our customer service department at 847-357-0700 for details.

Exchanges and Returns

How can I return an item?
To return an item, please call customer service at 847-357-0700 and they will provide you with a return authorization number to include with your package.

How do I exchange one product for another?
Please call customer service at 847-357-0700. Customer service will give you a return authorization and process the exchange.

What do I do If I receive a damaged package?
Please call customer service as soon as possible after receipt of the damaged package. Our customer service department can be reached at 847-357-0700.